ITIL®4 Foundation - The Foundation for Excellent IT Service Management
ITIL®4 Foundation - The Foundation for Excellent IT Service Management
Description
This course provides a comprehensive introduction to the ITIL 4 principles and practices of modern IT Service Management. Participants will gain a fundamental understanding of how to effectively plan, deliver and continuously improve IT services to maximize business value. The training also prepares participants for the official ITIL 4 Foundation certification exam.
Contents
Key concepts of service management
The four dimensions of service management in ITIL
The ITIL Service Value System (SVS)
Preparation for ITIL®4 Foundation certification
For Individuals
You will receive a globally recognized certificate that confirms your IT service management skills in accordance with ITIL 4.
For Businesses
Your IT staff and teams work according to a standardized, proven framework that increases the efficiency, quality and reliability of IT services.
Course participation
Duration: 3 days training, one hour exam (online)
1.144,00 €
plus VAT
(1.361,36 € incl. VAT)