ITIL® 5 Foundation - The Global Standard for Service Management in the AI Era
ITIL® 5 Foundation - The Global Standard for Service Management in the AI Era
Description
The ITIL® 5 Foundation training marks the beginning of the next generation of service management. It was developed to bridge the gap between traditional service management and the demands of AI-driven transformation. Participants learn how to create sustainable value in an era of hyper-automation and artificial intelligence.
Contents
The ITIL® 5 Framework: New Core Concepts and the Evolution from ITIL® 4 to 5
AI-Ready Service Management: Integrating AI into the Service Value Chain
Agile Governance: Managing Services in Highly Dynamic Environments
Sustainability & ESG: Incorporating Sustainability Goals into IT Operations
Modern Work: New Models of Collaboration Between People and Machines
For Individuals
You will earn the first official ITIL® 5 certification.
For Businesses
Empowering employees to use AI technologies effectively in a service context.
Course participation
Duration: 3 days
1.144,00 €
plus VAT
(1.361,36 € incl. VAT)