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My Fault, Your Fault? – Understanding and Resolving Conflicts

Description

Conflicts are cost drivers! This trainings offers an in-depth and practice-oriented approach to understanding and constructively dealing with conflicts with a focus on the professional environment. Participants learn to recognize the dynamics of conflicts, reflect on their own role and apply effective strategies to reduce tensions, clear up misunderstandings and find sustainable solutions that strengthen everyone involved.

Fundamentals of conflict dynamics

Trigger points, emotions, “question of guilt”: reflecting on one's own role in the conflict

Communication in conflicts: nonviolent, empathetic, clear

From win-lose to win-win: strategies for conflict resolution

Prevention and follow-up: long-term conflict avoidance

Simulation of conflict situations and joint reflection on possible solutions

For Individuals

You will expand your skills in professional conflict management and handle difficult situations with composure and clarity. This fosters respectful communication and boosts your confidence in your day-to-day work.

For Businesses

A professional approach to conflict strengthens collaboration within teams and fosters a respectful corporate culture. At the same time, it speeds up decision-making processes and increases efficiency in day-to-day work.