ITIL® - Crash Course (without Certificate)
ITIL® - Crash Course (without Certificate)
Description
ITIL®4 is recognized worldwide as the standard for IT service management (ITSM) by companies in all industries. In this crash course, you will get to know the central components of the framework, understand the terminology and recognize how it is implemented in practice.
Contents
What does ITIL stand for, where does it come from, and how is it structured?
What are the basic concepts and terms?
How is ITIL used in practice?
What are the advantages and disadvantages of ITIL?
For Individuals
You will quickly gain a solid understanding of ITIL fundamentals and the most common service management practices. This will enable you to work more effectively in IT service organizations, improve communication with IT colleagues and contribute to the success of IT projects.
For Businesses
Your employees understand the importance of structured IT processes, which leads to an improvement in service quality, increased efficiency and better coordination between IT and business areas. This is particularly beneficial for companies that are professionalizing their IT services or implementing large IT projects.
