No as an Opportunity: Confidently Refuting Customer Concerns
No as an Opportunity: Confidently Refuting Customer Concerns
Description
This trainings enables sales experts to see customer objections not as an obstacle but as an opportunity. Participants learn tried-and-tested strategies and techniques for responding to concerns, reservations and rejection in a professional, confident and solution-oriented manner, strengthening trust and successfully continuing or completing the sales process.
Contents
Psychology of objections: Why customers raise objections and what lies behind them
Systematic process for handling objections
Typical objections and smart responses
Confidently parrying killer phrases
Intensive simulation of objections in sales situations, including individual feedback
For Individuals
You will develop the ability to respond confidently and competently to any kind of objection. This strengthens your negotiating skills, reduces sales anxiety and leads to a significant increase in your closing rate and sales.
For Businesses
Efficient objection handling leads to stronger sales figures, higher customer satisfaction and an increase in overall sales performance.
