SOMI Etiquette for IT Services
SOMI Etiquette for IT Services
Description
Whether you’re an IT service desk agent, on-site support specialist, or rollout technician: These roles often serve as the closest point of contact with customers in day-to-day operations and are the face of customer service. And because service quality and customer satisfaction start right here, the SOMI Academy has developed a special offering: the training program “SOMI Etiquette for IT Service.”
Contents
Maintaining a professional demeanor when interacting with clients
Communicating professionally with client contacts and users
How do I respond professionally to user inquiries?
How do I de-escalate a situation when a user is frustrated or upset?
How do I communicate respectfully with users who are not tech-savvy?
For Individuals
Greater confidence in interacting with users in an IT environment and practical methods for handling challenging conversations in the IT service environment.
For Businesses
Improving IT service quality through professional communication.
Course Participation
In-person trainings in our modern trainings rooms
Duration: 1 day
790 €
plus VAT
Select a date
17.08.2026
09:00 - 17:00
17.08.2026
09:00 - 17:00
SOMI Academy Holzhofstraße 7 55116 Mainz
Trainer:
27.08.2026
09:00 - 17:00
27.08.2026
09:00 - 17:00
SOMI Academy Holzhofstraße 7 55116 Mainz
Trainer:
Do you have any questions?
Write to us and we will contact you within 24 hours (on business days).
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